Support Services

Welcome to the Support Services Division

Captain David A. Terlemezian


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The Support Services Division provides services in a support role to the Field Operations Division. If the Field Operations Division can be considered the division of first responders, then the Support Services Division may be considered a division of specialized and technically oriented sworn officers and civilians charged with directing the administrative, technical, and community services functions of the police department.

The Support Services Division consists of the following components:

Special Services Bureau:  The Special Services Bureau, which consists of the Special Investigations Unit, the Legal Unit, and the Community Response and Engagement Unit is the largest component of the Support Services Division. 

Professional Standards Bureau: This organizational component is the point of contact for all police applicants.  Additionally, all recruitment, selection, hiring, equipment and police oriented training and personnel matters are coordinated through this Bureau. Additionally, this bureau manages the department’s written directive and accreditation management systems.  Lastly, the Professional Standards Bureau is responsible for building maintenance for the police facility and the parking garage.

Records Bureau: The Records Bureau serves as the memory of the police department, and it is here that all reports and call for service related documents are processed and stored.  Requests for reports of all types are processed through the bureau as well as the different permits issued by the department.

Community Outreach Bureau: The Community Outreach Bureau promotes the departmental philosophy of being an active member of the community. The following functions and programs are coordinated by this bureau: Dover Youth to Youth, the Dover Teen Center and the Dover Coalition for Youth.

Information Technology: Information Technology is an element within the Support Services Division responsible for the development, purchase, training and maintenance of computer hardware, software and data communication systems within the Dover Police Department.

This unit is responsible for Informational Technology support in the following law enforcement areas:

  • Computer Aided Dispatch (CAD)
  • Mobile Data System (MDS)
  • Records Management Systems (RMS)
  • Digital Information Management System (DIMS)
  • Crime Reports, Statistics and Mapping (NIBRS, UCR, Crystal Reports)
  • Computer Assisted Training (CAT)
  • Personnel Management
  • Property Management

Grant Management:  The Support Services Division Commander is responsible for grant management for the agency including applying for funding, ensuring that the funds are spent according to the terms and conditions of the grant, reporting the progress of the grant funded projects, and closing out grants once the funds are spent and the project has been completed.

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