Ongoing Implementation

Ongoing Implementation Consideration

The Strategic Management Framework focuses on operational results.
The strategic management framework employed in Dover relies upon measuring intended outcomes across five specific areas: customer focused outcomes, product and process outcomes; leadership and governance outcomes, financial and market outcomes and workforce related outcomes. The use of this composite of performance indicators is intended to ensure that management strategies are balanced – that they do not inappropriately trade off among important stakeholders, objectives, or short- and long-term goals.

The Strategic Management Framework is non-prescriptive and adaptable.

The strategic management framework does not prescribe:

  • Specific tools, techniques, technologies, systems, measures, or starting points; 
  • That a work unit or department should or should not have staff specifically assigned for quality, planning, or other related functions; 
  • How the municipal organization itself or individual departments should be structured; or 
  • That different work units or departments in the municipality should be managed in the same way.

The focus instead is on results, not on procedures, tools, or organizational structure. Work units are encouraged to develop and demonstrate creative, adaptive, and flexible approaches for meeting requirements. This adaptive approach fosters incremental and major (“breakthrough”) improvements through innovation.

The Strategic Management Framework supports city-wide goal alignment.

The systems perspective of the strategic management framework ensures that the municipal organization’s processes and strategy are channeling different work units and activities in consistent directions. This goal alignment ensures consistency of purpose while also supporting agility, innovation, and decentralized decision making.