Community Services Utilities Division
Mission Statement
To efficiently distribute water and collect sewer waste from Dover residents and businesses.
Goals for the Department
- Monitor City’s water production including wells, pumps, generators and emergency backup plans
- Operate and maintain the lift stations, sewer mains and other related facilities and equipment
- Prepare technical specifications for the equipment needed for SCADA installations at pump stations Work with the Dover Utilities Commission
- Oversee the Abatement Review Team
Current Water & Sewer Rates
The water and sewer rates are reviewed every year by the City Council as part of the city's fee schedule. Any changes to the rates go into effect July 1.
As of July 1, 2024 the rates are as follows:
- Water Rate: $7.40
- Sewer Rate: $10.68
- Water Investment Fee $10.73 Gallons Per Day/450 GPD minimum
- Sewer Investment Fee $6.01 Gallons Per Day/450 GPD minimum
Water & Sewer Billing Schedule
Water & Sewer bills for residential properties are mailed quarterly each year:
- The first quarter of the calendar year covers roughly January to March and the bill is mailed on or about the end of April.
- The second quarter of the calendar year covers roughly April to June and the bill is mailed on or about the end of July.
- The third quarter of the calendar year covers roughly July to September and the bill is mailed on or about the end of October.
- The fourth quarter of the calendar year covers roughly October to December and the bill is mailed on or about the end of January. Water & Sewer bills for industrial/commercial properties are mailed monthly.
The Water & Sewer Billing division is part of the Finance Department. Click here for the department webpage, which includes hours and contact information.
Bills may be paid online
Water and sewer bills can be paid online. To make payments, customers must provide their Service ID number, or SID, located on top right of their bill. The payment processing company charges a fee to complete an online transaction. Credit cards or or electronic check (ACH) may be used for payment. Please note: the payment processing company charges a $6.95 per transaction. American Express credit cards are not accepted.
Click here to make an online payment.
Monitor water usage, be alerted for leaks with Eye On Water
Residents and businesses connected to the city’s public drinking water system can monitor daily water usage and receive alerts of potential water leaks with the city’s Eye on Water service.
To sign-up, visit https://eyeonwater.com/signup. Customers will need their water service account number, which is printed on the water bill.
Dover Utilities Commission
The Dover Utilities Commission (DUC) is comprised of 7 Members and 1 Alternate Member. The DUC meets the third Monday of every month at the Public Works Facility located at 271 Mast Road.
Rules & Regulations
2010 DUC Rules and Regulations
Appendix A – Rates for Water & Sewer Department Equipment Services
Appendix B – Water & Sewer Investment Fees
Appendix C – NH Water Usage Standards
Appendix D – Calculation of Investment Fees
Officers & Duties
Officers of the Board consist of a Chairman and Vice-Chairman who are appointed members. The Chairman presides over all meetings, having such powers and duties normally conferred by parliamentary usage on that office. The Vice-Chairman performs all the duties of the Chairman in his absence or disability. The Vice-Chairman also performs such duties as required by the DUC. In the absence of the Chairman and Vice-Chairman, the members present, by majority vote, may select a temporary chairman who will perform all the duties of the Chairman until such time as the Chairman or Vice-Chairman is again present. The Chairman shall appoint a clerk for the Utility Commission who shall keep minutes and records of the Utilities Commission, supply notice of meetings, attend to correspondence, and prepare and distribute the agenda of regular and special meetings.
Waivers/Appeals
All requests for waivers or appeals to the DUC regulations, abatements and all water and sewer issues, including the applicable Ordinances are to be directed to the Dover Utilities Commission. All requests to meet with the DUC must be received at least two weeks prior to the meeting to allow for proper notification. Appeals of DUC decisions go to the City Council.
All requests for variances or appeals must be made by the property owner, in writing. Written authorization for alternative representation before the commission is required if a property owner holder does not appear before the Commission.
Total variance from the mandatory use requirement (Sewers- Section 1-4) will not be granted as that violates state and federal laws. Time extensions will be granted for good cause allowing more than 90 days for the hook-up period. Conditional variances are possible.
The Dover Utilities Commission recognizes that some buildings might be located in excess of 500 feet from a sewer line while the property line may be within 5 feet. In these situations, the Commission will consider requests for variances and make a decision based on the specific conditions involved. A conditional variance may be granted.
Additional information may be obtained by calling 603-516-6450.