FRAMEWORK FOR PERFORMANCE EXCELLENCE
The strategic management framework for performance excellence here in Dover consists of a system of six interrelated processes yielding results that meet the immediate and long term needs of our varied customers. The systematic processes and result categories, adapted directly from the Baldrige National Quality Program Criteria for Performance Excellence, are as follows:
1. Leadership
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis and Knowledge Management
5. Workforce Focus
6. Operations Focus
7. Results
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis and Knowledge Management
5. Workforce Focus
6. Operations Focus
7. Results
These categories are integrated into an overall strategic performance management system as illustrated here.
The strategic management framework shown above has three basic elements.
- Community and Organizational Profile
- Performance System
- Measurement, Analysis and Knowledge Management