Utility bills to be mailed this week with water service line materials survey

posted on 5/7/2024

Quarterly water and sewer utility bills will be mailed to customers in the coming week. The utility bill again includes a survey from the Community Services Department to identify the water service line material used to connect the home or business with the public water drinking system, per federal requirements.

If you have already taken the survey, there is no need to complete it again.

The Water Service Line Inventory Survey, available at https://bit.ly/service-line-survey, requests water users identify the water service pipe that comes into their home or building and connects with the water meter, take a picture of it, and upload it with the survey. Understanding that many people may not know the exact material, the city created a webpage with images of pipes and their descriptions, also included on the backside of the survey insert. City personnel are also willing to inspect the service line in person to help with the inventory efforts, usually taking 10 minutes or less. There is no cost for this service.

The picture should be of the service pipe coming into the water meter through the wall (though sometimes the floor). It is usually located in the basement. The survey can include up to five photos.

New U.S. Environmental Protection Agency (EPA) requirements have been issued to require all water systems across the United States to create and maintain a public inventory of service line materials in compliance with the EPA’s Lead and Copper Rule Revision.

For more information or to schedule a city worker to inspect the service line, contact the Community Services Department at 603-516-6450.

For questions about your water and sewer bill, contact the Water and Sewer Billing Office at 603-516-6028.