City of Dover advises CodeRED users of service interruption

posted on: 12/2/2025

The City of Dover is advising residents that CodeRED, the third-party vendor that provides the city’s telephone and text alerting service, has been affected by a nationwide cybersecurity incident involving the vendor’s systems. The issue is entirely within CodeRED’s system; no City of Dover systems, networks or data have been affected.

According to information provided by CodeRED’s parent company, the attack resulted in unauthorized access to the vendor’s legacy alerting platform and the removal of some user account data. Because access to CodeRED’s managed accounts is not currently available, residents cannot log in to view or update their CodeRED account information.

Although CodeRED accounts cannot be accessed during the outage, the vendor recommends that anyone who used a password for CodeRED that is also used for any other online account should change the password on those other accounts as a precaution.

The City of Dover primarily uses CodeRED to issue winter parking ban notifications, but those automated alerts are currently unavailable.

Email notifications from the city, including parking ban notifications, remain available. Residents may sign up to receive parking-ban updates and other city communications at https://bit.ly/doverupdates and by selecting "Parking Ban Alerts" from the list.

The City of Dover is currently assessing options for a new notification system.

Residents who previously subscribed to CodeRED should stay alert for winter weather announcements and parking-ban notices posted on the city website, social media channels, DoverTV, local media outlets, and through email updates.